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MFW Social Posts
September 22, 2022
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IT’S WHAT HAPPENS BEHIND THE SCENES THAT REALLY COUNTS Consider the exceptional experiences you may have had with a: 🎭 Broadway play 🛳 Cruise 🎶 Concert 🎤 Keynote speech 🎥 Movie Why were these events remarkable and memorable? We’ll give you one guaranteed primary reason: PREPARATION Before we ever encounter these occasions, especially when they’re 100% amazing, there’s often an abundance of planning, assembling, and finally execution that happens. And though that’s the magic of it all – the Secret Sauce – you never actually get to see that highly choreographed, critical dance happen behind the scenes. QUESTION: What’s happening in the behind-the-scenes “production” with your freight broker partner? Here are just a few things we advise both prospects and customers to ask their brokers about: 👉 HIRING. What’s the process? What are the top screening criteria? Why do some candidates make the cut and others don’t? Who gets rewarded and promoted – and why – and who gets terminated (and why). That will tell you a lot about the type of experience you’re going to receive. 👉 CARRIER QUALIFICATION AND SELECTION. We don’t work with every carrier under the sun, and for good reason. Our shipper-partners deserve the very best to ensure their transportation “certainty.” 👉 COMMUNICATION. We’re a humble organization, however we’re often told that our customer communication is the best in the industry and it all begins with the expectations, tools, and reporting structure we’ve built on the front end of our process. Yes, these are each part of pre-production planning and other important prep work at #mfw. But there’s much, much more that happens daily “behind the curtain” that ensures an exceptional experience. Please give us a call today and let us prove to you why we’re one of the most prepared freight brokers in the industry, and how that can help you achieve your transportation goals. #transportation #logistics #freightforwarding #bestadvice
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