Overview
A top-tier manufacturer of high-performance work gloves—serving industries like automotive, construction, industrial safety, and tactical operations—was facing a recurring and costly problem in its outbound freight operations. Despite reliable shipping volumes, fees related to reclassifications, reweighs, and dimensional discrepancies were steadily eating into the company’s margins during the first quarter of the year.
The Problem
The client experienced average accessorial charges of $200 per shipment due to reclass/reweigh and dimension-related errors. These fees were appearing consistently across multiple carriers, lanes, and freight types, signaling a systemic issue rather than a one-off error.
With thousands of dollars in unexpected charges accumulating monthly, the problem posed not just a financial burden but also threatened the trust and reliability of the shipper’s outbound network.
The Investigation
MyFreightWorld’s AE, alongside the operations team, made an on-site visit to the client’s manufacturing warehouse to fully understand their shipping process from end to end. This hands-on collaboration aimed to identify the root cause behind the repeated dimensional discrepancies and reweigh penalties.
Through close observation of the palletization and wrapping process, the team discovered that the glove boxes were not stacking evenly, resulting in product overhang beyond pallet dimensions. This misalignment, when scanned or measured by LTL carriers, triggered the excess dimension fees.
Further analysis revealed the overhang issue was caused by tightly wrapped pallets that were compressing uneven box stacks—a side effect of incorrectly calibrated scale and wrapping equipment.
The Solution
Working directly with the client’s warehouse team, MyFreightWorld recommended and supported a recalibration of the wrapping and weighing equipment. The goal was to:
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Ensure accurate dimensional input at the time of shipment
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Minimize wrap tension that causes product shifting
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Align pallets uniformly to eliminate overhang
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Standardize packing processes for consistency across all shipments
MFW also provided shipment audit training, giving the client’s warehouse staff tools to validate package specs before tendering freight.
The Result
Since implementing the equipment recalibration and process refinements, the client has only incurred a single fee—a dramatic drop from the dozens previously reported. In just weeks, this has translated into significant operational savings, eliminating thousands of dollars in recurring surcharges.
Moreover, the client gained:
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A standardized shipping workflow
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Greater confidence in shipment accuracy
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Renewed trust in carrier invoicing and auditing
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Stronger collaboration between warehouse operations and their logistics team
Conclusion
What started as a frustrating pattern of invisible costs turned into a story of operational efficiency and proactive partnership. MyFreightWorld’s ability to dig deeper, investigate on-site, and offer a practical fix saved the client from thousands in fees—and helped build a more sustainable, transparent freight process for the future.
When it comes to logistics, it’s not always about moving more—it’s about moving smarter. That’s where MyFreightWorld delivers.