|
MFW Social Posts
December 20, 2022
|
HOW WE MAKE OUR SHIPPERS HEROES
Since we care more about our customers than our commissions, we work hard every day to help them:
⭐️ Fulfill THEIR sense of purpose
⭐️ Advance THEIR value proposition
⭐️ “Wow” THEIR customers
In other words, it’s not about us; it’s about THEM, our valued customers. If we can’t deliver on those three aforementioned key items, then we believe we shouldn’t be in this business.
A recent example ⤵️
😓 There are, on average, 15 emails per shipment needed to communicate effectively between all of the necessary, involved parties. If that seems like a lot to you, you’d be right. The time that process eats up, and how much it slows everything down, was unacceptable.
💡 With improvement, simplification, and streamlining as our watchwords, we won a customer over by offering a software tool that lets them communicate via Notes and share documents with the shipper / carrier / broker / consignee ALL IN ONE PLACE, eliminating those pesky, time-consuming 15 emails per shipment.
When we say that the only reason why we exist at #mfw is to “Make the wheels of transportation less squeaky,” we mean it. Of course, it’s always nice to hear customers validate our efforts, and how much we help make them look good.
If you’re looking for a real partner during these uncertain, challenging times, please give us a call. There’s a reason why we continue to grow, and we’d love nothing more than to hear how we might be able to help you succeed.